These Terms of Service ("Terms") govern your use of the 247Aisupports platform ("Service") operated by 247Aisupports ("we", "us", "our"). By accessing or using our Service, you agree to be bound by these Terms.
1. Service Description
247Aisupports is an AI-powered customer service platform that enables businesses to deploy AI chat, voice, and email agents on their websites. The Service includes AI agent configuration, knowledge base management, analytics, and embeddable widgets.
2. Account Registration
Accounts are created by invitation or through our onboarding process
You must provide accurate and complete information during registration
You are responsible for maintaining the security of your account credentials
You must notify us immediately of any unauthorized access to your account
One business entity may hold one account unless otherwise arranged
3. Acceptable Use
You agree not to use the Service to:
Violate any applicable laws or regulations
Transmit harmful, threatening, abusive, or defamatory content
Attempt to bypass security measures, rate limits, or access controls
Reverse-engineer, decompile, or extract the Service's AI logic or system prompts
Use the Service to generate spam, phishing, or fraudulent communications
Exceed your plan's conversation or storage limits without arrangement
Share or redistribute your API keys to unauthorized parties
4. Pricing & Payment
Plans are billed monthly at the rates listed on our pricing page
Prices are in Philippine Pesos (PHP) unless otherwise stated
Payment is accepted via bank transfer, GCash, or Maya
Conversations exceeding your plan limit are charged at PHP 5 per conversation
We reserve the right to modify pricing with 30 days' written notice
Refunds are handled on a case-by-case basis
5. Data Ownership
You retain ownership of all data you upload to the Service (knowledge bases, documents, configurations)
Conversation data between your AI agents and your customers belongs to you
We do not use your data to train AI models or share it with third parties except as described in our Privacy Policy
You grant us a limited license to process your data solely for providing the Service
6. Service Level
We target 99.9% uptime availability but do not guarantee it
Scheduled maintenance will be communicated in advance when possible
AI response quality depends on the knowledge base content you provide
We are not liable for AI responses that are inaccurate or inappropriate
7. API Keys & Security
API keys are provided for widget integration on your websites
You are responsible for configuring allowed origins in your dashboard to restrict API key usage to your domains
We are not liable for unauthorized usage resulting from improperly secured API keys
8. Termination
Either party may terminate the service with 30 days' written notice
We may suspend or terminate accounts that violate these Terms without notice
Upon termination, your data will be retained for 30 days and then permanently deleted
You may request an export of your data before termination
9. Limitation of Liability
To the maximum extent permitted by law, 247Aisupports shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.
Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 3 months preceding the claim.
10. Changes to Terms
We may update these Terms from time to time. We will notify registered users of material changes via email at least 15 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved in the courts of the Philippines.